【】

Lyft's "friendly" image has been tarnished lately, with safety issues plaguing ride-hailing app users.
To tackle the problems on the road for passengers, Lyft announced three new safety features Tuesday, including a 911 button for riders (and drivers) in the app. Calls for these types of tools have been growing louder in recent months as more incidents pile up and Lyft's outdated safety system is revealed.
The emergency service button now comes up in both the rider and driver apps starting Tuesday with information about current location and vehicle info to tell emergency dispatchers information in a necessary situation.
Other additions to Lyft's safety line-up include what it's calling "Smart Trip Check-In." The service will flag rides with long delays or other unusual behaviors. A Lyft check-in box will pop up asking if everything's OK. You can follow up from there if something is wrong, or carry on.
A final component is centered more around drivers. This fall, all Lyft drivers will have to take a community safety education course through anti-sexual violence group RAINN. For riders, they must agree to Lyft community guidelines. Violators face removal or a community safety training.


The problem is, this has taken too long. Uber re-prioritized safety throughout 2018 again and again with the 911 button, its own RideCheck feature where it alerted riders and drivers about suspected crashes or unusual rides, and other safety policy changes. Lyft lagged behind with its baseline policies and an inaccessible critical response hotline you had to look up to call for 24-hour help.
Riders who did experience harassment, assault, and other abuse claim sub-par responses from the ride-hailing company. One woman who said she was harassed earlier this year said she was initially offered Lyft credit. A lawsuit filed earlier this month on behalf of 14 women who were reportedly sexually abused by drivers alleges Lyft has a problem with dealing with bad drivers.
SEE ALSO:Lyft finally catches up with Uber's continuous driver background checksLyft's reticence to add these features perversely shows its optimism. Adding community safety training and easy access to 911 acknowledges the dark side of ride-hailing — something Lyft is keenly aware of, but has been determined to believe didn't broadly affect its community. No longer. Too many bad situations have boiled over.
Luckily this isn't a "too little, too late" situation, but more "better late than never." These features will improve ride safety going forward, much like we've seen on the Uber app.
Featured Video For You
Lyft to offer blind riders tactile maps, diagrams for self-driving cars
TopicsUberlyft
相关文章
Darth Vader is back. Why do we still care?
They saved the best for last in the first official trailer for Rogue One: A Star Wars Story, release2025-04-23Planning to buy a Google Pixel 4? You should absolutely wait a few days
Google's Pixel 4 and Pixel 4 XL smartphones haven't been on the market for very long, but it appears2025-04-23This is how colossal NASA's new Hubble Space Telescope successor is
In a cavernous Los Angeles County cleanroom, Northrop Grumman and NASA engineers have pieced togethe2025-04-23'Servant' review: Apple TV+ delivers a stylish and slow mystery
"This is over six years. Six seasons."That was M. Night Shyamalan, executive producer of Servant, sp2025-04-23Olympian celebrates by ordering an intimidating amount of McDonald's
It's no secret that Olympians have to eat clean for years to ensure they're at peak physical conditi2025-04-23Netflix's 'Let It Snow' is bursting with holiday cheer: Review
If movies have taught us anything, it's that the holidays are a make-or-break time for all kinds of2025-04-23
最新评论