【】
Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was given the incorrect information about being comped for his airfare.
The 2022 incident involved one Air Canada customer, Jake Moffatt, and the airline's chatbot, which Moffatt used to get information on how to qualify for bereavement fare for a last-minute trip to attend a funeral. The chatbot explained that Moffat could retroactively apply for a refund of the difference between a regular ticket cost and a bereavement fare cost, as long as it was within 90 days of purchase.
SEE ALSO:Reddit has reportedly signed over its content to train AI modelsBut that's not the airline's policy at all. According to Air Canada's website:
Air Canada’s bereavement travel policy offers an option for our customers who need to travel because of the imminent death or death of an immediate family member. Please be aware that our Bereavement policy does not allow refunds for travel that has already happened.
When Air Canada refused to issue the reimbursement because of the misinformation mishap, Moffat took them to court. Air Canada's argument against the refund included claims that they were not responsible for the "misleading words" of its chatbot. Air Canada also argued that the chatbot was a "separate legal entity" that should be help responsible for its own actions, claiming the airline is also not responsible for information given by "agents, servants or representatives — including a chatbot." Whatever that means.
"While a chatbot has an interactive component, it is still just a part of Air Canada’s website," responded a Canadian tribunal member. "It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot."
Related Stories
- Snapchat's My AI chatbot posted a Story then stopped responding. Users freaked out.
- 'Eternal You' reveals how AI chatbots aim to resurrect the dead
- Microsoft's Bing AI chatbot Copilot gives wrong election information
- ChatGPT will now remember things about you
- OpenAI comments on alleged ChatGPT private conversation leak
The first case of its kind, the decision in a Canadian court may have down-the-road implications for other companies adding AI or machine-learning powered "agents" to their customer service offerings.
TopicsArtificial Intelligence
相关文章
Snapchat is about to explode in popularity, report says
Snapchat is about to have a couple of really good years.。The company will see huge gains in the numb2024-09-20- 曝滄州雄獅球員謝鵬飛將離隊 加盟另一支中超俱樂部_外援_徐毅_訓練www.ty42.com 日期:2022-03-14 07:31:00| 評論(已有335222條評論)2024-09-20
- 全國女足錦標賽次輪打響 衛冕冠軍武漢女足兩連敗無緣8強_江蘇_車穀_無錫www.ty42.com 日期:2022-03-14 18:01:00| 評論(已有335362條評論)2024-09-20
- 皇馬下決心打包哈蘭德+姆巴佩 賣阿紮爾等多人籌錢_Aouna_Santi_銀河戰艦www.ty42.com 日期:2022-03-15 11:31:00| 評論(已有335503條評論)2024-09-20
Michael Phelps says goodbye to the pool with Olympic gold
Michael Phelps left as he began: Winning. 。The most decorated athlete in Olympic history won gold in2024-09-20- 網友問退役了沒 ?馮瀟霆:退了 讓位給鞏漢林了_社交_球場上_體能教練www.ty42.com 日期:2022-03-14 09:31:00| 評論(已有335251條評論)2024-09-20
最新评论