【】

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was given the incorrect information about being comped for his airfare.
The 2022 incident involved one Air Canada customer, Jake Moffatt, and the airline's chatbot, which Moffatt used to get information on how to qualify for bereavement fare for a last-minute trip to attend a funeral. The chatbot explained that Moffat could retroactively apply for a refund of the difference between a regular ticket cost and a bereavement fare cost, as long as it was within 90 days of purchase.
SEE ALSO:Reddit has reportedly signed over its content to train AI modelsBut that's not the airline's policy at all. According to Air Canada's website:
Air Canada’s bereavement travel policy offers an option for our customers who need to travel because of the imminent death or death of an immediate family member. Please be aware that our Bereavement policy does not allow refunds for travel that has already happened.
When Air Canada refused to issue the reimbursement because of the misinformation mishap, Moffat took them to court. Air Canada's argument against the refund included claims that they were not responsible for the "misleading words" of its chatbot. Air Canada also argued that the chatbot was a "separate legal entity" that should be help responsible for its own actions, claiming the airline is also not responsible for information given by "agents, servants or representatives — including a chatbot." Whatever that means.
"While a chatbot has an interactive component, it is still just a part of Air Canada’s website," responded a Canadian tribunal member. "It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot."
Related Stories
- Snapchat's My AI chatbot posted a Story then stopped responding. Users freaked out.
- 'Eternal You' reveals how AI chatbots aim to resurrect the dead
- Microsoft's Bing AI chatbot Copilot gives wrong election information
- ChatGPT will now remember things about you
- OpenAI comments on alleged ChatGPT private conversation leak
The first case of its kind, the decision in a Canadian court may have down-the-road implications for other companies adding AI or machine-learning powered "agents" to their customer service offerings.
TopicsArtificial Intelligence
相关文章
Singapore gets world's first driverless taxis
SINGAPORE -- The world's first self-driving taxis started picking up passengers in Singapore on Thur2025-04-04Hubble snaps a radiant galaxy lit up by a very active black hole
The Hubble Space Telescope captured a brilliant image of spiral galaxy NGC 3254, which has a particu2025-04-04Loki and Bart Simpson will join forces in a new Disney+ short
Love Loki but wish Tom Hiddleston would tell someone to eat his shorts? Well, you're in luck. Loki a2025-04-04The Purge has never been subtle, but the mask is fully off in 'The Forever Purge'
Purge Night has never been subtle.Maybe the series started with a small-scale home invasion story wh2025-04-04The U.S. will no longer have the final say on internet domain names
The National Telecommunications Information Admistration (NTIA) announced via。 blog post。on Tuesday2025-04-04Twitter's giving away NFTs for free (it's hard to put a price on worthless)
Twitter's making it rain NFTs.On Wednesday, the social media giant announced its intention to give a2025-04-04
最新评论