【】
If you're a Nest thermostat owner and you've been dealing with a "w5" error that prevents it from connecting to the internet, Google is willing to help.
The company has acknowledged the existence of a hardware fault leading to the w5 error some Nest owners have encountered. And while it's still not clear exactly what is causing the problem, Google will replace thermostats if the normal troubleshooting steps fail.
The company confirmed as much in a statement provided to Android Police.
"This does not affect the thermostat’s ability to control the customer’s heating and cooling system in the home, but does impact the user’s ability to manage the thermostat remotely," a part of the statement reads. "If a user sees this [w5] error and it can’t be resolved through troubleshooting, they are prompted to contact customer support for assistance and will be issued a replacement device."
SEE ALSO:Google reveals first official image of new, portable Nest smart speaker after photo leakThere's also a support page specifically for those running into a w5 error on their Nest thermostat. Google's statement notes that only "a very small number" of users are affected by the issue, though a lengthy support thread dating back to Nov. 2019 and its 200+ replies suggests otherwise.
If you've been running into connectivity issues with your Nest thermostat, you might want to check and see if this is the problem so you can get that replacement process started.
TopicsGoogle
相关文章
Xiaomi accused of copying again, this time by Jawbone
Imitation is not always the best form of flattery.。 SEE ALSO:Xiaomi's MacBook Air clone is called, w2024-09-20Barack Obama emotionally reflects on highs and lows of his presidency
With less than a week left before President-elect Donald Trump takes office, emotions are running hi2024-09-20Multiple agencies investigating if Russia paid hackers to undermine Clinton
Six national law enforcement and intelligence agencies have for months investigated whether Russian2024-09-20This book service wants to help you celebrate black excellence in literature
Black authors have long documented their struggles and triumphs as a way to lift up their community.2024-09-20Michael Phelps says goodbye to the pool with Olympic gold
Michael Phelps left as he began: Winning.。The most decorated athlete in Olympic history won gold in2024-09-202016's 'Hitman' was great because it didn't let players binge
Hitman's 2016 success was moored to a simple idea: shut down the binge.Yes, the drawn-out release of2024-09-20
最新评论